Customer Service Policy

Contact Options

We offer multiple ways for customers to contact us. You can send an email to support@manscapedna.com at any time and we will respond within 24 hours. Also, there is a live chat option on our official website available from 9:00 am to 6:00 pm (CST) Monday Friday.

Order related Services

Regarding order related services, for order inquiry, you can check the “My Orders” page after logging in. Before shipping, orders can be modified or cancelled free of charge under certain conditions.

After sales Service

For after sales service, if not satisfied, you can return the product within 180 days of receipt in its original, unused and fully packaged state. Contact our service team, send it back as instructed and get a refund within 5-10 working days. For exchanges due to quality or wrong item issues, contact us first and the exchanged product will be shipped within 3-5 working days. All products have a 12 month limited warranty.

Privacy and Data Security

We highly value your privacy. We collect, use and store personal information legally for order processing, service providing and product/service improvement. You can view the privacy policy on our website. We also use security technologies and measures like encryption and strict data access control to protect your data.